Defining an Effective Success Plan Strategy for CSMs
CSM Practice - The Customer Success Podcast - En podkast av Irit Eizips & CSM Practice - Fredager
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In this episode, we explore the vital role of success plans for customer success managers in meeting customer needs efficiently. Join me with Anika Zubair, the co-founder of CSM LDN, to uncover Anika's approach to developing a customer success plan process and strategy for her team. Here are the key highlights:A Success Plan, similar to a project plan, outlines essential steps and strategies for achieving customer outcomes.Even in a pooled CSM model, a lighter version of the traditional ...
