167 Episoder

  1. Bringing Hospitality to the Retail Experience

    Publisert: 21.12.2023

  2. The Power of Influence in Hospitality

    Publisert: 14.12.2023

  3. Ways To Enhance Your Hospitality Training

    Publisert: 7.12.2023

  4. Digital Transformation in the Hospitality World (Guest Are Morch)

    Publisert: 28.11.2023

  5. Hospitality Winter Travel WHOA Predictions

    Publisert: 21.11.2023

  6. Inspiring the Hospitality Industry 100 times over

    Publisert: 14.11.2023

  7. "Corporate slavery, in hospitality" is there such a thing?

    Publisert: 8.11.2023

  8. Hospitality inclusivity can go a long way

    Publisert: 1.11.2023

  9. Solo Travel Safety, sharing Hospitality Tricks

    Publisert: 24.10.2023

  10. Leading with Emotional Intelligence in the Hospitality Industry

    Publisert: 17.10.2023

  11. Driving Culture Change in Hospitality

    Publisert: 10.10.2023

  12. Hospitality Budget Season

    Publisert: 4.10.2023

  13. Hotel Systems Down

    Publisert: 2.10.2023

  14. How Hedging Words Can Affect Your Communication In Hospitality

    Publisert: 19.9.2023

  15. Hotel Room Ideas To WOW

    Publisert: 12.9.2023

  16. The Benefits of Networking in Hospitality

    Publisert: 11.9.2023

  17. Converting OTA bookers to direct one in the hotel industry (Guest Sevket Seyalioglu)

    Publisert: 10.9.2023

  18. Appealing to the Senses in Hotels

    Publisert: 21.8.2023

  19. Successful Leadership in Hospitality

    Publisert: 15.8.2023

  20. Summer Recap

    Publisert: 8.8.2023

3 / 9

Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.

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