The Modern Customer Podcast
En podkast av Blake Morgan - Tirsdager
452 Episoder
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Year-End Strategies: Turning Uncertainty Into Opportunity
Publisert: 23.12.2024 -
How Unified Communication Tools Improve Customer Experience in Modern Contact Centers
Publisert: 17.12.2024 -
Inside Samsung’s Customer Experience Strategy
Publisert: 10.12.2024 -
How Managing Microstress Can Improve Leadership and Customer Experience
Publisert: 3.12.2024 -
Mastering High-Performance Leadership: Strategies to Elevate Customer Experience and Empower Teams
Publisert: 26.11.2024 -
7 Strategies for Creating Superfans and Transforming Customer Loyalty
Publisert: 19.11.2024 -
5 Ways Jack in the Box’s Marketing Strategy Enhances Customer Experience
Publisert: 12.11.2024 -
Personalized Customer Strategy in the Age of AI: A Five-Part Framework for Driving Growth
Publisert: 5.11.2024 -
How Customer-Focused Leadership, AI, and Change Management Drive Contact Center Success
Publisert: 29.10.2024 -
Why Great Brands Invest in Employee Experience to Scale Customer Experience
Publisert: 22.10.2024 -
The Power of AI in Leadership: Driving Efficiency and Personalization
Publisert: 15.10.2024 -
Modernizing The Financial Services Client Experience With AI and Customer Feedback
Publisert: 8.10.2024 -
AI’s Impact on Contact Centers: Closing Service Gaps and the Future of Customer Experience
Publisert: 1.10.2024 -
How AI is Revolutionizing Business Operations and Customer Experience
Publisert: 24.9.2024 -
United Airlines' Guide to Improving Customer Experience Through Technology
Publisert: 17.9.2024 -
Customer Experience at Northwestern Mutual: The Role of AI, Legacy, and Leadership
Publisert: 10.9.2024 -
How to Coach for Greatness: Elevating Customer Experience Through Care, Mindset, and Values
Publisert: 3.9.2024 -
Back-to-School Shopping Insights: Retail Challenges and Customer Experience
Publisert: 27.8.2024 -
Overcoming Impossible: How To Lead Like Chef Robert Irvine
Publisert: 20.8.2024 -
CVS Health's Journey to Proactive Feedback and Data-Driven CX Improvement
Publisert: 13.8.2024
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
