260 Episoder

  1. 308: Generative AI Needs Design And Will Transform It

    Publisert: 6.6.2023

  2. 307: TD Bank’s CX Journey

    Publisert: 30.5.2023

  3. 306: How To Fit The Role Of CMO

    Publisert: 23.5.2023

  4. 305: Customer Obsession Matters For CX Quality

    Publisert: 16.5.2023

  5. 304: Why You Can’t Create Value For Customers

    Publisert: 9.5.2023

  6. 303: We Try Out Our Own Culture Research

    Publisert: 2.5.2023

  7. 302: Privacy & CX

    Publisert: 25.4.2023

  8. 301: Practitioner Stories: Embedding CX Design at Avangrid

    Publisert: 18.4.2023

  9. 300: Practitioner Stories: Building The CX Function At Avangrid

    Publisert: 11.4.2023

  10. 299: The CX Leader’s Guide To The Green Consumer

    Publisert: 4.4.2023

  11. 298: The CX Of Mobility

    Publisert: 28.3.2023

  12. 297: CX Leader Priorities: Measure CX Performance And Prove ROI

    Publisert: 21.3.2023

  13. 296: CX Leader Priorities: Enable CX With Technology

    Publisert: 14.3.2023

  14. 295: CX Leader Priorities: Design Experiences That Drive Loyalty

    Publisert: 7.3.2023

  15. 294: CX Leader Priorities: Embed Customer Insights Into The Business

    Publisert: 28.2.2023

  16. 293: CX Leader Priorities: Collect and Analyze Data For Customer Insights

    Publisert: 17.2.2023

  17. 292: CX Leader Priorities: Establish, Fund, And Scale The CX Function

    Publisert: 13.2.2023

  18. 291: Our 2023 CX Predictions

    Publisert: 7.2.2023

  19. CX Cast 2023 Trailer

    Publisert: 31.1.2023

  20. 289: Empathy in Customer Service

    Publisert: 21.6.2022

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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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