The CX Cast
En podkast av Forrester - Tirsdager
260 Episoder
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189: How To Establish CX Governance
Publisert: 28.6.2019 -
188: How To Consistently Deliver Great CX
Publisert: 21.6.2019 -
187: The ROI Of Design Thinking
Publisert: 13.6.2019 -
186: Radical Innovations In Airbnb’s Voice Of The Customer (VoC) Program
Publisert: 31.5.2019 -
185: The CX Transformation Story of Daimler Trucks
Publisert: 24.5.2019 -
184: Change The Game — Lead Radical CX Innovation
Publisert: 16.5.2019 -
183: Previewing Digital CX Trends, 2019
Publisert: 7.5.2019 -
182: Start Designing The Future Human-Machine Workplace Now
Publisert: 3.5.2019 -
181: The Inclusive Design Imperative
Publisert: 24.4.2019 -
180: The Extended Reality Opportunity Today: Your Employees
Publisert: 5.4.2019 -
179: Introducing Angelina Gennis — Forrester’s Newest CX Analyst
Publisert: 29.3.2019 -
178: Use Emotion To Beat Customer Service Stagnation
Publisert: 24.3.2019 -
177: Forrester’s Top Customer Experience Research Findings Of 2018
Publisert: 15.3.2019 -
176: Innovate Your Business Model To Drive A CX Advantage
Publisert: 7.3.2019 -
175: Introducing Forrester’s Employee Experience Index
Publisert: 28.2.2019 -
174: The Winning Way To Plan Customer Research
Publisert: 23.2.2019 -
173: The Fear Of Hiring XD Providers And How To Overcome It
Publisert: 15.2.2019 -
172: The Values-Based Evolution In Marketing, And In The Super Bowl
Publisert: 8.2.2019 -
171: Supercharge Your Journey Mapping | Part 2
Publisert: 1.2.2019 -
170: Supercharge Your Journey Mapping | Part 1
Publisert: 25.1.2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
