The Customer Experience Podcast
En podkast av Ethan at BombBomb - Tirsdager
240 Episoder
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79. A 4-Part Framework for a Frictionless Experience w/ Anthony Coundouris
Publisert: 9.6.2020 -
78. 3 Ways To Improve Data Literacy w/ Piyanka Jain
Publisert: 2.6.2020 -
77. The Science of Video (& the New Metric That Matters Most) w/ Ethan Beute
Publisert: 28.5.2020 -
76. When Customer Experience Becomes An Existential Experience w/ Todd Hockenberry
Publisert: 26.5.2020 -
75. Emotional Intelligence and The Power of Faces w/ Dan Hill
Publisert: 19.5.2020 -
74. Using Tech to Scale the Human Touch and Build Community w/ Stef Caldwell
Publisert: 12.5.2020 -
73. Marketing To Your Employees, Not Just Your Customers w/ Chris Wallace
Publisert: 5.5.2020 -
72. Better Marketing Through Product, Sales, and Customer Conversations w/ Shanee Ben-Zur
Publisert: 28.4.2020 -
71. Differentiating Your Brand by Humanizing The Experience w/ Ed Breault
Publisert: 21.4.2020 -
70. Mental Health in Sales: More Than 40% Struggle w/ Jeff Riseley
Publisert: 14.4.2020 -
69. The Essence of CX: How You Make People Feel
Publisert: 9.4.2020 -
68. Creating & Delivering Better Buying Experiences with Video w/ Josh Fedie
Publisert: 7.4.2020 -
67. Customer Communication In Times of Crisis w/ Samantha Stone
Publisert: 31.3.2020 -
66. Restoring The Human Factor To Fulfill The “Big CX Dream” w/ Ben Smithwell
Publisert: 24.3.2020 -
65. Product Usage as a Vanity Metric w/ Chris Hicken
Publisert: 17.3.2020 -
63. A Circular Approach to the Customer Lifecycle w/ Wes Schaeffer
Publisert: 10.3.2020 -
63. Creating Fans Through Human Connection w/ David Meerman Scott
Publisert: 3.3.2020 -
62. The 6 Layers of Learning: Bloom's Taxonomy w/ Ethan Beute
Publisert: 27.2.2020 -
61. Creating Instant Connection With Anyone You Want to Know w/ James Carbary
Publisert: 25.2.2020 -
60. The Context Marketing Revolution w/ Mathew Sweezey
Publisert: 18.2.2020
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
