The Customer Experience Podcast
En podkast av Ethan at BombBomb - Tirsdager
240 Episoder
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199. Get Human Insights Through User Testing w/ Janelle Estes
Publisert: 10.5.2022 -
198. Sell It Like A Mango for Better B2B Sales w/ Donald Kelly
Publisert: 3.5.2022 -
197. The Increasing Value of Human-To-Human Moments w/ Ethan Beute
Publisert: 28.4.2022 -
196. Edumarketing: More Teaching, Less Selling w/ Ginger Bell
Publisert: 26.4.2022 -
195. Customer Voice and Sentiment Analysis w/ Luis Angel-Lalanne
Publisert: 19.4.2022 -
194. Winning Digital Customers w/ Howard Tiersky
Publisert: 12.4.2022 -
193. The Culture of Innovation vs The Work of Innovation w/ Lee Jelenic
Publisert: 6.4.2022 -
192. Today’s Path to Tomorrow’s Revenue w/ Ethan Beute
Publisert: 5.4.2022 -
191. Operationalizing Love for Customers & Employees w/ Sue Woodard
Publisert: 29.3.2022 -
190. 3 Elements of Customer-Led Growth w/ Chris Hicken
Publisert: 22.3.2022 -
189. Human Connection at the Heart of Sales w/ Dr. Cindy McGovern
Publisert: 15.3.2022 -
188. Aligning Sales, Marketing, and Customer Success Under a CRO w/ Sterling Snow
Publisert: 8.3.2022 -
187. Creating a Collaborative Coaching Culture w/ Andrea Morter
Publisert: 1.3.2022 -
186. 3 Moments to Send a Video Instead of Typed-Out Text w/ Ethan Beute
Publisert: 24.2.2022 -
185. Equipping and Empowering People to Deliver Differentiating CX w/ Jim Hardeman
Publisert: 22.2.2022 -
184. Holding Curious Conversations to Hear the Voice of the Customer w/ Tonya Bjurstrom
Publisert: 15.2.2022 -
183. Building a Customer-Centric Organization w/ Sam Jacobs
Publisert: 8.2.2022 -
182. The 4 Pillars of Selling Without Selling Out w/ Andy Paul
Publisert: 1.2.2022 -
181. The Problem with Video Prospecting w/ Ethan Beute
Publisert: 27.1.2022 -
180. Transforming to DCS: Digital Customer Service w/ Rick DeLisi
Publisert: 25.1.2022
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
