Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
Kategorier:
498 Episoder
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A lot of enterprise software is still eye-wateringly terrible and it's acting like a handbrake on experience improvement efforts - Interview with Leon Gauhman of Elsewhen
Publisert: 27.6.2020 -
A Center-Out business architecture enables better and more empathetic customer experiences - Interview with Don Schuerman of Pega
Publisert: 18.6.2020 -
Up to 90% of digital data is not used. What sort of society accepts 90% waste? - Interview with Gerry McGovern
Publisert: 12.6.2020 -
Scaling customer support and maintaining employee and customer satisfaction even through a pandemic - Interview with Nick Misewicz of Pura Vida Bracelets
Publisert: 3.6.2020 -
The current crisis has put a very pragmatic lens onto digital transformation - Interview with Tom Libretto of Pega
Publisert: 26.5.2020 -
Why we need to democratise leadership development and how the coronavirus pandemic is highlighting the strength and power of a more feminine way of leading - Interview with Lauren Currie of Stride
Publisert: 17.5.2020 -
Leading a digital transformation that will never end - Interview with Duncan Macdonald of UPC Switzerland
Publisert: 10.5.2020 -
Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker
Publisert: 3.5.2020 -
The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren
Publisert: 26.4.2020 -
Authentic leadership is just the rebranding of transformational leadership with some of the caffeine taken out - Interview with Professor Dennis Tourish
Publisert: 16.4.2020 -
Customer experience is more than f***ing metrics - Interview with Sydney Brouwer
Publisert: 7.4.2020 -
How anarchy and Emma Goldman inspires one of the coolest companies in America - Interview with Ari Weinzweig of Zingermans
Publisert: 29.3.2020 -
We are moving from a ticketing age to a conversational age - Interview with Mads Fosselius of Dixa
Publisert: 18.3.2020 -
Corporate transformation will soon switch from digital to purpose - Interview with Mark Curtis of Fjord
Publisert: 9.3.2020 -
Rethinking the experience of life insurance - Interview with Adam Weinberg of Haven Life
Publisert: 28.2.2020 -
If you don't ignore your customers and create a service culture then you won't have to worry about the competition - Interview with Micah Solomon
Publisert: 18.2.2020 -
The future is arriving now. Are you ready? - Interview with Anthony Abbatiello of Deloitte
Publisert: 16.2.2020 -
Communities will become a core engine of commerce, innovation, experience, loyalty and service - Interview with Rob Tarkoff of Lithium Technologies
Publisert: 16.2.2020 -
Insights from 100 of the world's most progressive organisations on how to make work more fun - Interview with Pim de Morree of Corporate Rebels
Publisert: 4.2.2020 -
A lot of organisations talk outside in but their systems are not designed outside in - Interview with John Seddon of The Vanguard Method
Publisert: 27.1.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.