Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
528 Episoder
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The meaning of personalised customer experience - Interview with Jamf, Paycor and Qumulo
Publisert: 3.12.2019 -
You don’t want to design a customer experience that is akin to getting in the cockpit of an F16 - Interview with Eric Hansen
Publisert: 3.12.2019 -
Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith
Publisert: 3.12.2019 -
The best marketing doesn't feel like marketing - Interview with Tom Fishburne
Publisert: 3.12.2019 -
Creating a culture that stands for something and stands out - Interview with Tim Deeson
Publisert: 3.12.2019 -
The uniqueness in everyone is the largest asset you have in customer experience - Interview with Sam Johnson of Jamf
Publisert: 3.12.2019 -
The Future Of Work, Workforce Experience and Being Digital - Interview with Erica Volini
Publisert: 3.12.2019 -
ArnauddeLacosteAThe more you invest in technology the more you have to invest in human beings - Interview with Arnaud de LacosteSG220917
Publisert: 3.12.2019 -
Corporate Rebels and their bucket list show how to create inspiring workplaces - Interview with Pim de Morree
Publisert: 3.12.2019 -
Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov
Publisert: 3.12.2019 -
Brands can create a better customer experience by being purpose driven - Interview with Alicia Tillman, CMO of SAP
Publisert: 3.12.2019 -
The future of customer experience and how digital transformation is as much a human problem as it is a technology problem - Interview with Brian Solis
Publisert: 3.12.2019 -
Getting live chat right is much more than a software sale - Interview with Jamie Edwards of Kayako
Publisert: 3.12.2019 -
Fairness For All, workplace happiness and an inside look at the John Lewis Partnership - Interview with Lord Mark Price
Publisert: 3.12.2019 -
The Age Of Agile and why agile is more than a tool or method - Interview with Steve Denning
Publisert: 3.12.2019 -
Ethics, technology and the impact of our decisions on customers and employees - Interview with Cennydd Bowles
Publisert: 3.12.2019 -
Customer success needs to be the responsibility of the entire organisation - Interview with Fred Shilmover
Publisert: 3.12.2019 -
Putting Dan Pink's Mastery, Autonomy & Purpose into practice - Interview with Jeremiah Smith
Publisert: 3.12.2019 -
Doing good and the Brand Citizenship continuum - Interview with Anne Bahr Thompson
Publisert: 3.12.2019 -
Pathfinder customers and employees are demanding more of senior leaders - Interview with Katherine LaVelle of Accenture
Publisert: 3.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
