Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
Kategorier:
498 Episoder
-
Let's stop talking about data and start talking about outcomes - Interview with Geraldine McBride of MyWave
Publisert: 9.12.2019 -
Customer experience begins with the empowering of people to affect outcomes - Interview with Ian Fitzpatrick of Almighty
Publisert: 9.12.2019 -
Why Should Anyone Work Here? - Interview with Gareth Jones
Publisert: 9.12.2019 -
The only person that everyone has in common is the customer - Interview with Ben Reason of Livework
Publisert: 9.12.2019 -
Did the hardest part of customer service just get easier? - Interview with Michael Schneider of Service
Publisert: 9.12.2019 -
Customer data mapping, engagement and developing trust - Interview with Rachel Lane of Verint
Publisert: 9.12.2019 -
Transforming agent attrition in the contact centre through social physics - Interview with Ron Davis of Tenacity
Publisert: 9.12.2019 -
How to use data and analytics to improve the 3R's with your customers - Interview with Evan Carroll
Publisert: 9.12.2019 -
Predictive analytics and solving the problem of silent customer churn - Interview with Anil Kaul of Absolutdata
Publisert: 9.12.2019 -
Why every business should be hugging their haters - Interview with Jay Baer of Convince & Convert
Publisert: 7.12.2019 -
Insights from neuroscience and making change programmes more effective - Interview with Hilary Scarlett
Publisert: 7.12.2019 -
Moving from product to customer centricity, the Mercedes Benz USA story - Interview with Joseph Michelli
Publisert: 7.12.2019 -
How to create a wow customer experience - Interview by Jonty Pearce
Publisert: 7.12.2019 -
Employee engagement, real-time feedback and organisational indigestion - Interview with Cheryl Johnson of Echo Global Logistics
Publisert: 7.12.2019 -
Having a great product without great support doesn’t mean anything - Interview with Sarah Metcalfe of SureFlap
Publisert: 7.12.2019 -
Delivering an excellent customer experience across 15 different countries - Interview with Delphine Mousseau of Zalando
Publisert: 7.12.2019 -
Proactive customer service drives retention, advocacy and growth - Interview with Monica Higgins of eSalon
Publisert: 7.12.2019 -
How TV helped create an engaging and effective millenial shopping experience - Interview with Anthony Soohoo of Dot & Bo
Publisert: 7.12.2019 -
65% of leaders believe that it’s not up to them to tackle customer centricity - Interview with Alison Esse of The Storytellers
Publisert: 7.12.2019 -
Great service comes from doing things upside down - Interview with John Timpson
Publisert: 7.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.