Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
528 Episoder
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Learning from the university of the customer and the co-worker - Interview with Kevin Kelly
Publisert: 11.1.2020 -
Employee engagement is like rolling a snowball uphill - Interview with Peter A. Hunter
Publisert: 11.1.2020 -
Doing Well, Doing Good And Learning The Lesson Of The Orangutan - Interview with Ken Olisa of Restoration Partners
Publisert: 11.1.2020 -
Smart proactive customer service that delivers results - Interview with Jim Dicso of SundaySky
Publisert: 11.1.2020 -
The Tools To Deliver Amazing Customer Service Every Time - Interview With Shep Hyken
Publisert: 11.1.2020 -
Real life lessons on how to build a social business - Interview with Bian Salins
Publisert: 11.1.2020 -
Removing the 'friction' from the last mile of customer service - Interview with Yuval Brisker of TOA Technologies
Publisert: 11.1.2020 -
Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello
Publisert: 11.1.2020 -
Improve employee engagement and customer service through the use of humour - Interview with Dave Keeling
Publisert: 11.1.2020 -
Looptail and changing the world through fully engaged employees and customers - Interview with Bruce Poon Tip
Publisert: 11.1.2020 -
Delivering first-class customer service - a law firm's perspective - Interview with QuastelMidgen
Publisert: 11.1.2020 -
Does your customer experience support customer success and low-effort? - Interview with David Lloyd of Intelliresponse
Publisert: 11.1.2020 -
Customer engagement and the alignment of sales, marketing and customer service - Interview with Tim Pickard of NewVoiceMedia
Publisert: 11.1.2020 -
Most websites fail to facilitate the customer journey - Interview with Mark Lancaster of SDL
Publisert: 11.1.2020 -
It's not about the channels in your support, it's about the support in your channels - Interview with Girish Mathrubootham of Freshdesk
Publisert: 11.1.2020 -
Behavioural science offers insight how customer experience can be improved - Interview with Prof. Nick Chater
Publisert: 11.1.2020 -
The changing world of B2B customer experience and what the future looks like - Interview with Charlie Peters of Emerson
Publisert: 11.1.2020 -
Power to the customer - Interview with Matt Gorniak of G2Crowd
Publisert: 11.1.2020 -
Warmth, competency and customer experience - Interview with Chris Malone about The Human Brand
Publisert: 11.1.2020 -
Scaling up excellence is not a footprint problem but a mindset problem - Interview with Huggy Rao
Publisert: 11.1.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.