Punk CX with Adrian Swinscoe
En podkast av Adrian Swinscoe
Kategorier:
498 Episoder
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Using customer reviews to drive service improvement, WoM and growth - Interview with Jan Jensen of Trustpilot
Publisert: 10.1.2020 -
Customer insight, big data and the bigger skills gap - Interview with Vivek Jetley of EXL
Publisert: 10.1.2020 -
Customer loyalty is becoming a collective experience - Interview with Steve Abernethy of SquareTrade
Publisert: 10.1.2020 -
What drives customer loyalty - Interview with Steve Sims of Badgeville
Publisert: 10.1.2020 -
Should 'Net Easy' be your new customer service metric - Interview with Nicola Millard of BT
Publisert: 10.1.2020 -
Fanocracy and building a true human connection - Interview with David Meerman Scott
Publisert: 7.1.2020 -
What is a Chief Customer Officer: Interview with Vala Afshar of Enterasys
Publisert: 5.1.2020 -
Improve customer experience by surveying your customers quicker - Interview with Mark Smith of ContactEngine
Publisert: 5.1.2020 -
Customer engagement and lessons from the Scottish poet, Robert Burns - Interview with Jamie Anderson of SAP
Publisert: 5.1.2020 -
Successful innovation doesn't have to involve a massive breakthrough in technology - Interview with Adrian Collins of bac< and Ziggurat Brands
Publisert: 5.1.2020 -
Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse - Interview with Alan Trefler, CEO of Pegasystems
Publisert: 5.1.2020 -
Big and little data, building trust and B2B marketing - Interview with Charlie Peters of Emerson
Publisert: 5.1.2020 -
Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia
Publisert: 5.1.2020 -
Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com
Publisert: 5.1.2020 -
Moving from the era of CRM (Customer Relationship Management) to the era of CMR (Customer Managed Relationships) - Interview with Geraldine McBride of MyWave
Publisert: 5.1.2020 -
Find and fix customer problems by hiring a Customer Advocacy Manager - Interview with Carey Smith and Dave Waltz of Big Ass Fans
Publisert: 5.1.2020 -
Social leadership and why the C-Suite has to go social - Interview with Ted Coiné and Mark Babbitt
Publisert: 5.1.2020 -
Proactive customer service drives customer loyalty - Interview with Stew Bloom of Aspect
Publisert: 27.12.2019 -
Nearly 60% of customers will go elsewhere following a bad delivery experience - Interview with Angela O’Connell of MetaPack
Publisert: 27.12.2019 -
An organisational constitution improves employee engagement and customer experience - Interview with Chris Edmonds
Publisert: 27.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.