Pink Elephant - The IT and ITIL Service Management Experts

162 Episoder

1. PR33 - ITSM Is Just BSM with IT Examples

   Publisert: 1.11.2012
2. PR32 - Project and Change Management Integration

   Publisert: 28.9.2012
3. PR31 - Experiential Learning and Simulations

   Publisert: 26.9.2012
4. PR30 - Global Process

   Publisert: 27.8.2012
5. PR29 - Justifying Service and Process Improvement

   Publisert: 16.7.2012
6. PR28 - The Role of The Service Owner

   Publisert: 6.7.2012
7. PR27 - Dealing with Rogue Support Agents

   Publisert: 18.6.2012
8. PR26 - Distributed Service Desk Strategies

   Publisert: 21.5.2012
9. PR25 - Communication and Education Planning

   Publisert: 30.4.2012
10. PR24 - Problem and Availability Management The Conjoined Twins

    Publisert: 5.4.2012
11. PR23 - Demand Channels

    Publisert: 19.3.2012
12. PR22 - The Service Management Office 2.0 (Live From Pink12)

    Publisert: 5.3.2012
13. PR21 - Culture and ITSM Transformation Projects

    Publisert: 6.2.2012
14. PR20 - Deploying vs Documenting Processes

    Publisert: 23.1.2012
15. PR19 - The Strategic Role Of An IT Operating Model

    Publisert: 29.12.2011
16. PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters

    Publisert: 13.12.2011
17. PR17 - Technology vs Service Management

    Publisert: 22.11.2011
18. PR16 - Request Fulfillment

    Publisert: 1.11.2011
19. PR15 - Business Relationship Management

    Publisert: 20.10.2011
20. PR13 - Portfolio Management

    Publisert: 14.9.2011