ITIL® 4 Unplugged - Simplifying IT Service Management
En podkast av Con Punto y Koma
20 Episoder
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Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared
Publisert: 30.7.2025 -
Plugged In: The SIAM Fix
Publisert: 24.7.2025 -
Plugged In: Who Signed This Mess? Supplier Management Without Regrets
Publisert: 17.7.2025 -
Elevate ITSM: Not Your Grandma’s Help Desk
Publisert: 9.7.2025 -
Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management
Publisert: 2.7.2025 -
Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management
Publisert: 25.6.2025 -
ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded
Publisert: 18.6.2025 -
ITSM Elevate: Release vs Deployment - Behind the Curtain of Change
Publisert: 11.6.2025 -
ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”
Publisert: 4.6.2025 -
ITSM Elevate: Keeping the lights on with Incident Management
Publisert: 21.5.2025 -
ITSM Elevate: Unlocking the Secrets of Modern Service Desk
Publisert: 16.5.2025 -
ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM
Publisert: 23.4.2025 -
ITSM Elevate: The Digital Maturity Model
Publisert: 8.4.2025 -
Managing Requests, Service Levels, and Keeping IT Secure
Publisert: 9.3.2025 -
Long-Term Service Excellence – ITIL Practices That Keep IT Running
Publisert: 9.3.2025 -
Practices - Fixing Issues and Delivering Value
Publisert: 7.3.2025 -
Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value
Publisert: 5.3.2025 -
The 4 Dimensions of Service Management
Publisert: 3.3.2025 -
The 7 Guiding Principles - The Golden Rules of ITSM
Publisert: 3.3.2025 -
Key Concepts of IT Service Management
Publisert: 3.3.2025
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ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.
