Hospitality Academy

41 Episoder

1. EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy

   Publisert: 28.7.2016
2. EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf

   Publisert: 21.4.2016
3. EP #20 – Handling Difficult Customers, with Michelle Mitchell

   Publisert: 31.3.2016
4. EP #19 – Becoming a Master of Memory with Timothy Moser

   Publisert: 9.3.2016
5. EP #18 – Dancing At The Fountain – Insights from the World’s Leading Hoteliers

   Publisert: 25.2.2016
6. EP #17 – Improving Housekeeping Labor Productivity with David Heath

   Publisert: 10.2.2016
7. EP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy

   Publisert: 8.1.2016
8. EP #15 – How to Conduct Annual Performance Reviews

   Publisert: 29.12.2015
9. EP #14 – Human Trafficking and how to Recognize the Signs at your Property

   Publisert: 23.11.2015
10. EP #13 – Accommodated Scheduling with Adam Peterson

    Publisert: 6.11.2015
11. EP #12 – Taking a Proactive Approach to Managing your Time

    Publisert: 29.10.2015
12. EP #11 – Managing Your Online Reputation with Rupesh Patel

    Publisert: 30.9.2015
13. EP #10 – A Day in the Life of the Frontline Staff with Kelly Long

    Publisert: 18.9.2015
14. EP #9 – How Leadership Connects to the Bottom Line with Zee Mahmood

    Publisert: 7.9.2015
15. EP #8 – The Customer Experience Hamburger with Steve DiGioia

    Publisert: 31.8.2015
16. EP #7 – Applying Acting Skills to Deliver Exceptional Guest Service

    Publisert: 27.7.2015
17. EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires

    Publisert: 17.7.2015
18. EP #5 – New Employee On-boarding with GM Scott Sisk

    Publisert: 10.7.2015
19. EP #4 – Interview with Hotel Quality Consultant, Kim Montijo

    Publisert: 1.7.2015
20. EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson

    Publisert: 30.6.2015