Getting to Aha! with Darshan Mehta

149 Episoder

1. [Greatest Hits ] Listening to the VoC with Nicholas Zeisler, Customer Experience Executive & Author of “We’re Doing CX Wrong and How To Get It Right”

   Publisert: 2.12.2022
2. The Role of Customer Education in Business Growth with Erika Putinsky, Vice President of Customer Education at Mailchimp

   Publisert: 25.11.2022
3. [Greatest Hits ] Emotions & Consumer Behavior with Laura Beavin-Yates

   Publisert: 18.11.2022
4. A Guide to Great Customer Service with Robert Spector, Author of The Nordstrom Way.

   Publisert: 11.11.2022
5. [Greatest Hits ] The Simplicity of Leadership with Katie Anderson

   Publisert: 4.11.2022
6. Play and Work: The Winning Combination with Mike Montague, Director of Community Engagement at Sandler, Speaker, Podcaster, and Game Show Host at Playful Humans.

   Publisert: 28.10.2022
7. [Greatest Hits ] Focusing on Customer Success with Mo McKibbin, Head of Customer Support & Success at Moxion

   Publisert: 21.10.2022
8. How to Effectively Use Net Promoter System NPS for Customer Retention with Rob Markey, Partner at Bain & Company

   Publisert: 14.10.2022
9. [Greatest Hits] Connect, Don’t Sell, with Brooke Sellas, Founder & CEO of B Squared Media

   Publisert: 7.10.2022
10. The Power of Service with Louie Gravance, Author of "Service is a Superpower!"

    Publisert: 30.9.2022
11. The Role of Panels in Generating Quality Market Insights with Bryant Leech, Vice President, Agile Insights & Platform Solutions, at InnovatMR

    Publisert: 16.9.2022
12. Focusing on Customer Success with Mo McKibbin, Head of Customer Support & Success at Moxion

    Publisert: 2.9.2022
13. Cultural Insights in Branding with Kalil Vicioso, the Principal Consultant at Tiny Hat Consulting

    Publisert: 19.8.2022
14. Emotions & Consumer Behavior with Laura Beavin-Yates, Senior Vice President of Customer Success at Immersion

    Publisert: 5.8.2022
15. The Lost Art of Listening with Katrina Noelle, President of KNow Research & Co-Founder of Scoot Insights

    Publisert: 22.7.2022
16. Listening to the VoC with Nicholas Zeisler, Customer Experience Executive & Author of “We’re Doing CX Wrong and How To Get It Right”

    Publisert: 8.7.2022
17. Online Qualitative User Research: Challenges and Approaches with Dan Fleetwood, President of Research and Insights at QuestionPro

    Publisert: 24.6.2022
18. Managing Audience Intelligence with Phil Irvine, Vice President, Audience Intelligence at RPA

    Publisert: 10.6.2022
19. Creating a Remarkable Customer Experience with Dan Gingiss, Chief Experience Officer at The Experience Maker

    Publisert: 27.5.2022
20. Connect, Don’t Sell, with Brooke Sellas, Founder & CEO of B Squared Media

    Publisert: 13.5.2022