CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
En podkast av NICE
74 Episoder
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It’s time to rethink CX: Satisfying Customers at their Moment of Need
Publisert: 11.4.2022 -
Why Do Many Knowledge Management Programs Fail?
Publisert: 19.10.2021 -
Random Acts of Automation and Other Pitfalls on the Road to Digital Transformation
Publisert: 12.10.2021 -
How to Relieve the Pain of Your Quality Program
Publisert: 5.10.2021 -
Where Have All Your Agents Gone? Practical Tips for Optimizing Your Remote Workforce with Jill Blankenship, CEO of Frontline Group LLC
Publisert: 28.9.2021 -
The Intersection of AI and RPA: Understanding the Ethical Implications of the New Digital Crossroads
Publisert: 21.9.2021 -
Looking at Recent CX Changes through the Eyes of Contact Center Managers with Sheila McGee Smith, Founder, President and Principal Analyst, McGee-Smith Analytics
Publisert: 3.8.2021 -
Contact Center Engagement Wins with Gamification with Paul Stockford, Founder, President and Chief Analyst, Saddletree Research
Publisert: 27.7.2021 -
Moving Contact Center Technology to the Cloud featuring Art Schoeller, Vice President and Principal Analyst, Forrester Research
Publisert: 16.7.2021 -
The Power of a Strong Robotics Process Automation (RPA) Center of Excellence (COE) with Molly Walker, Business Excellence Manger, PSCU, a Credit Union Servicing Organization
Publisert: 14.7.2021 -
What Will the New Hybrid Workforce Look Like in Your Contact Center? Find out with Donna Fluss, President, DMG Consulting.
Publisert: 7.7.2021 -
Empowering Agile Staffing Practices in Your Contact Center with Donna Fluss, President, DMG Consulting.
Publisert: 30.6.2021 -
The True Digital Experience Everyone Expects, with Maribel Lopez Founder of Lopez Research
Publisert: 24.6.2021 -
The State of Personalization on the Path to CX Leadership, with Omer Minkara, VP & Principal Analyst, Aberdeen
Publisert: 11.6.2021
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
