CX Files
En podkast av Mark Hillary and Peter Ryan - Torsdager
369 Episoder
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The Best CX Podcasters Looking Back At 2022 And Forward To 2023
Publisert: 15.12.2022 -
Steve Mosser - Sensée - Building A Positive Team Culture In WFH CX
Publisert: 8.12.2022 -
Martin Roe - CCI Global - Exploring BPO & CX In Africa
Publisert: 1.12.2022 -
Roger Beadle - Limitless - GigCX And The Future Of Flexible CX
Publisert: 24.11.2022 -
Chris Gillen - A Closer Look - Travel CX Over The Holidays And Into 2023
Publisert: 16.11.2022 -
Jonathan Steiman - Peak Support - From CX Analyst To Building A New BPO Company
Publisert: 10.11.2022 -
Jonas Berggren - Transcom - GigCX And A Flexible Future For CX & BPO
Publisert: 2.11.2022 -
Barry Matthews - Open Assembly - The Future Of Work (And CX)
Publisert: 27.10.2022 -
Leigh Hopwood - CCMA - Our Industry Will Thrive Through Learning
Publisert: 19.10.2022 -
David Powers - Rooter Hero - Managing CX When Callers Have A Disaster On Their Hands!
Publisert: 13.10.2022 -
Rick Collins - Marsh - Managing Risk And Fraud In CX
Publisert: 6.10.2022 -
Stephen Loynd - What Is The Metaverse And Why Does It Matter For CX?
Publisert: 29.9.2022 -
Ben Jones - Sigma Connected Group - Key Lessons From CXO 2022
Publisert: 22.9.2022 -
Ricardo Pedroza - PROCOLOMBIA - BPO and CX in Colombia
Publisert: 15.9.2022 -
BPO In Georgia With Sean Goforth & Lynda Arsenault
Publisert: 7.9.2022 -
Victor Pereda - Nearsol - How Startups and Hypergrowth Companies Manage CX
Publisert: 1.9.2022 -
Indu Badlani - Project Space and StaffingExpert - Career Development in CX
Publisert: 25.8.2022 -
Simon Yoxon-Grant - TLScontact - The Recovery Of The Travel Industry
Publisert: 17.8.2022 -
Claas van Delden - Yoummday - CX Acquisition And Expansion In Europe
Publisert: 11.8.2022 -
Cheryl Paarwater - Call Lab BPO - Impact Sourcing And Creating Employment Opportunities With CX In South Africa
Publisert: 4.8.2022
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.