CX Files

369 Episoder

1. Beza Tekola - Suture BPO - Improving The Patient Experience In Healthcare

   Publisert: 21.9.2023
2. Jon Yarlett - Impact Sourcing Alliance - The Role of Impact Sourcing In BPO and CX

   Publisert: 14.9.2023
3. Cheryl Paarwater - Call-Lab BPO - Confidence in South Africa BPO

   Publisert: 7.9.2023
4. CX Files Is Back Tomorrow!

   Publisert: 6.9.2023
5. CX Files Is Taking A Summer Break - Back In September!

   Publisert: 3.8.2023
6. Alistair Niederer - NeedleRock - The Truth About ESG And BPOs

   Publisert: 27.7.2023
7. CX FILES JULY Q&A - Mark Hillary & Peter Ryan

   Publisert: 24.7.2023
8. Keith Gait - CX Foundation - Definitely CX 📚

   Publisert: 20.7.2023
9. Caskey Ndaba - Momentum Metropolitan Insurance - CX & Insurance In Africa

   Publisert: 13.7.2023
10. Audrey William - Ecosystm - Listening To Customers And Using Data To Create Better Insights

    Publisert: 6.7.2023
11. Amy Bennet Roach - Blue Ocean Contact Centers - The Future For Flexible CX

    Publisert: 29.6.2023
12. Peter Klayman - Bottle Rocket - Justifying Investment In CX

    Publisert: 22.6.2023
13. James Sherin - Yo! Solutions - Can A BPO Serve Another BPO?

    Publisert: 22.6.2023
14. Jeremiah Okello - Collins Consulting - Kenya And Emerging Africa Opportunities For CX And BPO

    Publisert: 15.6.2023
15. CxO Glasgow Feedback / Stephen Loynd / Founder of TrendzOwl 🦉

    Publisert: 8.6.2023
16. Barry Winkless - Cpl Group - What is The Future Of CX Work?

    Publisert: 1.6.2023
17. Shane Jackson - Knowledge Rhino - The Value of WFM in CX

    Publisert: 25.5.2023
18. Sadiq Mohammed - USMAART - Matching CX Clients To The Right BPO Partner

    Publisert: 18.5.2023
19. Marianne Withers & Cath Wohlers - How Can BPOs Handle Vulnerable Customers With Empathy?

    Publisert: 11.5.2023
20. BONUS! What Is Happening With BPO Mega-Consolidation?

    Publisert: 9.5.2023