CX Files
En podkast av Mark Hillary and Peter Ryan - Torsdager
369 Episoder
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Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain
Publisert: 20.6.2024 -
Stephen Loynd - TrendzOwl - AI And Innovation In The USA
Publisert: 13.6.2024 -
Erin Broecker - Teleperformance - Using Content To Learn More About CX
Publisert: 6.6.2024 -
Michael Morrison - NCRI Inc - CX And BPO Trends In Canada
Publisert: 30.5.2024 -
Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships
Publisert: 22.5.2024 -
Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados
Publisert: 16.5.2024 -
Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization
Publisert: 9.5.2024 -
CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor
Publisert: 2.5.2024 -
Chris Gillen - A Closer Look - CX With AI And Humans Working Together
Publisert: 29.4.2024 -
Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA
Publisert: 25.4.2024 -
Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent
Publisert: 22.4.2024 -
Paula Kennedy Garcia - CX Digital Delivery
Publisert: 18.4.2024 -
Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX
Publisert: 11.4.2024 -
Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap
Publisert: 4.4.2024 -
Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX
Publisert: 28.3.2024 -
Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX
Publisert: 21.3.2024 -
Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community
Publisert: 14.3.2024 -
Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
Publisert: 7.3.2024 -
Bruce Winder - The Future Opportunities And Challenges For CX In Retail
Publisert: 29.2.2024 -
Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions
Publisert: 22.2.2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
