CX Files

369 Episoder

1. BONUS: Coronavirus Analyst Insights "Plan For 18 Months of Disruption"

   Publisert: 18.3.2020
2. Andrew Hall - Webhelp - Innovation, Automation, and Emotive CX

   Publisert: 13.3.2020
3. Ian Golding - The Customer Institute - What Can You Do To Deliver Great CX?

   Publisert: 6.3.2020
4. Jeff Toister - The 1 Mistake Behind All Failed CX Strategies

   Publisert: 28.2.2020
5. Michael Valdsgaard (London Dynamics and formerly IKEA) - Augmented Reality For Retail CX

   Publisert: 21.2.2020
6. Neil Rae - CCO of VXI Global Solutions - RPA and Automation

   Publisert: 14.2.2020
7. Adrian Swinscoe - Punk CX - Getting Back To Basics

   Publisert: 7.2.2020
8. CX Files Will Soon Be A Book!

   Publisert: 5.2.2020
9. Simon Foot - CX Company - Chatbots and Conversational AI

   Publisert: 31.1.2020
10. Matt Sims - 4t4Consult - Where is the CX Focus in 2020?

    Publisert: 24.1.2020
11. Martin Hill-Wilson - Emotive CX

    Publisert: 17.1.2020
12. The CX Rock Star - James Dodkins

    Publisert: 10.1.2020
13. Gary Slade - Teleperformance - A Look Ahead to CX In 2020

    Publisert: 3.1.2020
14. Peter Ryan - Ryan Strategic Advisory - CX in 2019 and 2020

    Publisert: 27.12.2019
15. Stephen Loynd - TrendzOwl - CX in 2019 and 2020

    Publisert: 20.12.2019
16. Daniel Hong - Forrester Research - AI, Automation, and CX in 2020

    Publisert: 13.12.2019
17. John Devlin - Ascensos - CX With A Human Touch, Retail, RPA, and Alexa

    Publisert: 6.12.2019
18. Rachel Robinson - Teleperformance - The Future For Government CX

    Publisert: 29.11.2019
19. BONUS EPISODE: South Africa And CX in 2020

    Publisert: 26.11.2019
20. Colson Hillier - Alorica - Digital Transformation & Automation

    Publisert: 22.11.2019