THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
En podkast av Gregorio Uglioni - Mandager
241 Episoder
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Reflecting on 2023 and Excelling in 2024 - A year of CX with the CXPA Switzerland
Publisert: 1.1.2024 -
Reflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All Stars
Publisert: 25.12.2023 -
Harnessing Artificial Intelligence: Balancing Technology and Humanity with Paul Banks
Publisert: 18.12.2023 -
Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
Publisert: 11.12.2023 -
Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic
Publisert: 4.12.2023 -
Leading with Data and Harnessing AI with Jim Iyoob
Publisert: 27.11.2023 -
Distilling the essence of the CX World Games with Christopher Brooks
Publisert: 20.11.2023 -
Revolutionizing the Transformation Approach with Tim Sherwood
Publisert: 13.11.2023 -
Pioneering CX Leadership: Karl Sharicz's Journey
Publisert: 6.11.2023 -
Never Lose an Employee Again with Joey Coleman
Publisert: 30.10.2023 -
Harnessing Human-Centricity to Drive Brand Purpose with DeAnna Avis
Publisert: 23.10.2023 -
Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach
Publisert: 16.10.2023 -
The Experiences of a CX Legend with Peter Pirner
Publisert: 9.10.2023 -
Mastering Total Experiences: A Blueprint for Business Success with Ozkan Demir and Orcun Irfan of Pisano
Publisert: 2.10.2023 -
Leading a Human-Centric Digital Transformation: Expert Insights from Roy Atkinson
Publisert: 25.9.2023 -
Recalibrating Leadership for the Infinite Game with Diane Magers
Publisert: 18.9.2023 -
Unpacking the real Impact of Corporate Social Responsibility and Leadership with Bob Azman
Publisert: 11.9.2023 -
Generating Value: From Insights to Impact with Susanna Baque
Publisert: 4.9.2023 -
Beyond Downloads: Jennie Lewis Explores the Depth of App Measurement for Enhanced Customer Experience
Publisert: 28.8.2023 -
Breaking Barriers with Clare Muscutt: The Rise of Women in CX
Publisert: 20.8.2023
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
