How to become a "friction-fixer" with Bob Sutton

Bob Sutton is an organizational psychologist and bestselling author. In this zesty conversation with Adam, Bob shares insights on how to overcome friction at work. The two also discuss steps for leaders to become better listeners, the surprising advantages of inconvenience, and why it’s better to be a boring leader than an a-hole boss. Bob’s latest book, The Friction Project, is out now. Transcripts for ReThinking are available at go.ted.com/RWAGscripts