70 - How to Build a Customer-Centric Organisation - Kia Puhm  

In this episode, I’m talking to Kia Puhm, Founder and CEO of DesiredPath, a CX solution that helps companies be customer-centric to achieve smarter, faster revenue growth. Fun facts about Kia:Kia speaks 3 languages well, and 2 passively. She is an Extroverted Introvert Kia used to be an elite world-class athlete in swimming! 🏊‍♀️Career Journey:Kia has 28 years of experience in the software industry, has spent the last 8 years consulting and is now the founder and CEO of Desired...