46 - How to Find Your Niche in Customer Success - Elisabeth Courland

Today I'm talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor, blogger, and Founder of some notable initiatives, such as The Digital CSM and Open Book of Customer Success.When I think about Digital Customer Success, Elisabeth is the first person that comes to mind. In the last year, she's been creating valuable resources on the topic, she's been a guest on many podcasts, webinars, and events as Customer Success at scale is becoming more preva...