Why can’t dad unmute himself on Zoom?

Your dad’s dog is barking in the background, but he doesn't know how to mute his video chat. Your uncle can’t get Netflix working on his new SmartTV. And grandma still can’t find where her favorite songs are stored on her tablet. Why is your family always depending on you for tech support? Sometimes design, technology, and getting older doesn't add up. And if design is failing older generations, it will eventually fail us all.