265: The impact of impolite chatbot behavior on a company's customer service reputation (with Michelle Avery of WillowTree, a TELUS International Company)

What the Dev? - En podkast av SD Times - Tirsdager

Prøv Podimo gratis i hele 30 dager!

I Podimo finner du eksklusive podkaster og bestselgende lydbøker tilpasset dine ører

Reklame

Kategorier:

Forretning Teknologi

In this episode, David Rubinstein, editor-in-chief of SD Times, speaks with Michelle Avery, group VP of AI at WillowTree, a TELUS International Company, about a recent survey the company did on rude chatbots.Key talking points include: What we mean by "rude bot behavior"What goes into creating a chatbot that is politeHow organizations can measure politeness of a chatbotOn the flip side, humans can be rude to bots too

Visit the podcast's native language site