Building an effective digital assistant for banking with Bill Hawks, Citizens Bank

If you're in banking and you haven't been seriously considering your conversational AI strategy, then where have you been?Yes, it's early, but the banking industry is one of the stand-out industries where conversational AI can add immeasurable benefit to your business operations and customer experience. One person who's been through the end-to-end journey of formulating the strategy, building the team and deploying the solution is Bill Hawks. Bill is Digital Customer Experience Manager - Conversational AI & Virtual Client Service at Citizens Bank, where he's leading the CX digital strategy. Prior to that, Bill was Sr. Digital Product Manager at Truist Bank, where he led the conversational AI strategy, team and solutions. Bill joins us to share his lessons in how you can create an effective digital assistant for banking, as well as learnings that'll apply to any business leader considering their transformation strategy and how CAI can play a role.Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/ Hosted on Acast. See acast.com/privacy for more information.