Workforce Management meets Operational Excellence

In this episode, we have the pleasure of speaking with Marianne Rutz, Founder & Principle Consultant at Rutz Consulting. Marianne has spent +20 years helping multilingual contact centers turn around their frontline operations. Today leads a bespoke consulting service that transforms its failing contact center into a profitable center that meets its operational excellence standards and is ready for expansion. Marianne hosts the industry-leading “Operational Excellence Show” podcast featuring leadership topics, industry news, training episodes, and renowned guest speakers.