WFM in the cryptocurrency market, dealing with power outages, six sigma as a skill for WFM, and volume stress testing activities with Eugene De Gee

In this episode, we talk to Eugene De Gee, Senior Manager of Workforce Management at Luno.   We discuss the following topics: - Planning in volatile environments such as the cryptocurrency market, where a single tweet may fundamentally affect your entire outlook. - How South Africa deals with loading shedding (due to power brown outs) something perhaps Europe will be facing this winter, and what part WFM has to play in formuation and testing of business continuity plans (BCP) - The evolution of the South African contact industry and how mature workforce management is in the region. - How Six Sigma is an excellent complement to workforce management - When everything in your WFM strategy is going well, the importance of volume stress testing increases - The importance of developing a strong internal and external network to the success of workforce management Find out more about weWFM at www.wewfm.com   #WFM #workforcemanagement #planning #contactcenter #businessintelligence