The role of WFM going through some of the most challenging times

In this episode, we speak with Benedikt Dormann, Head Of Customer Experience at Jimdo with over 13 years of experience in Customer Experience Management. For 3 years, Benedikt worked as a consultant for the WFM industry before moving back to Director of Customer Service. Benedikt always leverages the working relationship with WFM teams to enable and empower its ability to achieve results. In this conversation, join us and get the perspective of a senior leader on how critical it is good WFM to support a business going through some of the most challenging times.