The operations pluralist: from WFM to business expansion with Emery Ong

In this episode, we speak with Emery about his experiences relocating from Canada to Germany and the cultural adjustments he needed to make. We discuss AI and how we, as humans, must adapt our skill sets to remain relevant. We explore how Workforce Management is seen outside of customer-facing jobs and how organizational scale and WFM vendors play a significant influence in driving workforce management adoption.Finally, Emery gives his top Workforce Management Strategies/Tips at the end, which are super interesting. Find out more about weWFM at www.wewfm.com   #WFM #workforcemanagement #planning #humanresources #contactcenter #fintech