The importance of WFM in a downturn

In this episode, we speak with Kristyn Emenecker, Chief Product & Strategy Officer at Playvox. Do you want to know what you need to focus on to be prepared for a downturn? Are you debating the threat of layoffs, hiring freezes, low agent morale, and budget or resource cuts? Join us on the best strategies to be prepared for and what role WFM needs to play to be in a strategic decision position. Discover more about Playvox at playvox.com