Teleperformance's award-winning WFM and BI collaboration initiative with Georgios Kagalos and Bahadr Eren

In this episode, Georgios Kagalos and Bahadr Eren discuss the collaboration they established between the Workforce Management and Business Intelligent teams, as well as how they won a European Contact Centre & Customer Service Awards (ECCCSA) award for "BEST USE OF BUSINESS INTELLIGENCE" Find out more about weWFM at www.wewfm.com   #WFM #workforcemanagement #planning #humanresources #contactcenter #teleperformance #BPO #businessintelligence