Inside the mind of a WFM Expert with Adriana Olteanu

Adriana Olteanu, an experienced WFM professional in the Contact Center industry, joins us in this episode. Join us and take advantage of this opportunity to hear Adriana's WFM's forecasting, planning, scheduling, and real-time management techniques and methods used to support Groupon's global operations. Find out more about weWFM at www.wewfm.com   #WFM #workforcemanagement #planning #contactcenter #businessintelligence