How to persuade stakeholders to support a Workforce Management initiative with Matthew Armbruster, Workforce Manager for Cepheid's Americas Customer Care Operations

Matt discusses his journey into workforce management, as well as what it's like to break new ground in an established company when you're the first employee to hold a workforce management title. Matt offers some excellent advice on how to persuade stakeholders to invest in and support a Workforce Management process, even when few stakeholders are aware of what workforce management is all about. Find out more about weWFM at www.wewfm.com   #WFM #workforcemanagement #planning #humanresources #contactcenter