How cultural differences affect the WFM operations & metrics With Evelyn Brooks from “Land of Eternal Spring", Guatemala

In this episode, Evelyn Brooks, the WFM Director for Latin America and the Caribbean- Conduent talks about her experience in the WFM and BPO business, the differences between cultural environments, and how this can impact operations and WFM metrics. Find out more about weWFM at www.wewfm.com   #WFM #workforcemanagement #planning #Guatemala #contactcenter #businessintelligence