Discover the Power of Workforce Management: Failing to Plan is Planning to Fail!

In this exciting podcast episode, Chris Dealy, WFM Evangelist at injixo joins the podcast to discuss the evolution of workforce management and how important it is to plan effectively. Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject and hosted many well-regarded webinars with leading industry experts. Chris has helped dozens of companies to reap the benefits of WFM, and he knows the business case inside out. As an industry expert, Chris defines workforce management and discusses its benefits, including efficient staffing and scheduling to create a seamless customer experience. With his years of experience, Chris shares how the industry has evolved and why planning is crucial to achieving success. Tune in to learn how to make strong recommendations and help your business make the right decisions with effective workforce management planning. To know more about what does a top-performing contact center workforce planner look like? https://blog.injixo.com/workforce-planner-skills-and-planner-personality Follow him on LinkedIn