A director's view on the future of WFM with Rene Nijman

We addressed with Rene Nijman the future paths of WFM in terms of automation vs. added value people, the influence of the recent pandemic on the day-to-day business of large WFM teams, and the lessons learned connected to cultural differences of countries while developing global WFM operations. Find out more about weWFM at www.wewfm.com   #WFM #workforcemanagement #planning #retail #contactcenter #businessintelligence