A compelling argument for WFM and HR to collaborate more with Daniel Christmas

During this episode, we talk with Daniel about his career path from an Agent to a WFM Trainer & Consultant and the need for more collaboration between WFM and HR. We also go deep on why it is important to note that the classical definition of Workforce Management should be reconsidered in light of recent technological advancements such as artificial intelligence (AI), as well as the fact that WFM tools are no longer merely systems for recording process data but are instead a genuinely transformational system that helps organizations reduce the administrative burden placed on managers and supervisors.   Find out more about weWFM at www.wewfm.com   #WFM #workforcemanagement #planning #humanresources #contactcenter