Balto's Marc Bernstein on Real-time AI Help for Call Center Agents

Marc Bernstein is Founder & CEO of Balto, a real-time guidance tool for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Marc also hosts Reimagining the Contact Center, a podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together for better outcomes. A graduate of Washington University in St. Louis, Marc has both founded...