AI and the journey to a successful consumer care experience
The Power of Digital Policy - En podkast av Kristina Podnar
Kategorier:
Artificial intelligence revolutionizes everything from the product itself to the consumer experience in many different industries. What we're seeing is an explosion in intelligent virtual assistants (IVAs) using natural language processing. To help us break down the business case for AI in consumer care and when and how to employ IVAs, we're joined by Kathy Sobus.
