NetSuite Service Offerings Lift Customers to New Heights

On this episode of “The NetSuite Podcast,” we sat down with Oracle NetSuite’s Senior Vice President of Customer Success, David Rodman, who dives deep into the various NetSuite service offerings (5:16) and why this kind of expert support is crucial to success (14:31). He breaks down our managed support offerings, including Advanced Customer Support (22:21) and its overall value for customers (30:25) as well as Learning Cloud Services and the importance of all-access, self-directed online training (31:49). Rodman also explains NetSuite’s Education Services and how they ease NetSuite implementation for customers and their workforce (38:19). Finally, Rodman dissects our partner services and the role it plays in our customer success (44:27), how we track our customer satisfaction to continue improving (51:50) and what’s to come in the future for NetSuite services (59:51). For more about NetSuite services, click here: http://www.netsuite.com/portal/services.shtml. Follow Us: NetSuite Twitter: https://twitter.com/NetSuiteNetSuite Facebook: https://www.facebook.com/NetSuite NetSuite LinkedIn: https://www.linkedin.com/company/netsuite/ NetSuite Instagram: https://www.instagram.com/oraclenetsuite/