Conversations with AI

The Future is Spoken presents Jonathan Bloom as this week’s guest. Jonathan is a Senior Conversation Designer for Google, focusing on the Google Assistant. Jon was previously the UX Research Lead for Jibo, Inc., creators of the social robot of the same name. Jon was also Senior Voice User Interface Manager for Nuance Communications, where he sat on Nuance’s Innovation Steering Committee. Over his 20-year career, Jon has designed graphic, speech, and multimodal user interfaces for robots, IVR’s, dictation software, cars, and mobile applications.  Jon holds a Ph.D. in Cognitive Psychology from the New School for Social Research. Starting with their own experiences, they end up discussing Standardizing Voice Experiences. Tune in now!Conversation Highlights:[00:03:39]: Jonathan's journey from Nuance to Google[00:10:45] : Multimodal Design and how it helps [00:13:03] : Why do people expect Emotionally Intelligent Digital Assistants?[00:17:52]: Does anthropomorphism lead people to expect more? [00:22:37]: People are expecting more from the assistance. Where do we draw that balance? [00:31:40]: How much is too much personality?[00:45:17]: Script writing keeps Jonathan inspired[00:48:00] Jonathan  encourages new conversation designers to read these books Cathy Pearl's -  Designing Voice User InterfacesLearn more about Jon at-            LinkedIn-           TwitterIf you enjoyed this episode of The Future is Spoken Podcast, then make sure to subscribe to our podcast.Follow Shyamala Prayaga at @sprayaga This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit shyamalaprayaga.substack.com