870. Improving Customer Support Through the Pandemic w/ Rajesh Srinivasan

Since the onset of the COVID-19 pandemic, customer support has been more important than ever to company success. Even still, many companies struggle to move away from traditional thinking that may limit growth.Samir Kumar Sah, host of The Experience Business podcast, is joined by Rajesh Srinivasan, a marketing leader and business growth consultant, for this episode of the Takeover Series to discuss the challenges of customer support and insight on how to improve:How to Stop Thinking Traditionally about Customer ServiceThe Best Practices for Customer RetentionStreamlining Customer SupportEmployee Empathy and FeedbackTo hear more interviews like this one, subscribe to FlipMyFunnel on Apple Podcasts, Spotify, or your preferred podcast platform. Click here to listen to The Experience Business podcast.