The Business of Healthcare Podcast, Episode 102: Machines That Help Humans Understand Humans
The Business of Healthcare Podcast - En podkast av Center for Healthcare Leadership and Management
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In this episode, Amy Brown, founder and CEO of Indianapolis-based Authenticx, joins fellow Hoosier and show host Dr. Bob Kaiser for a look into how the machine learning tools her company offers can help healthcare leaders process customer feedback at scale — phone calls can number in the millions — and break them down to provide direction for improving the customer experience.
