On Retail - Episode 13: Harnessing an innovation culture and customer obsession: Secrets from four global retailers

This is a special edition of OnRetail recorded live at NRF 2020's Kustomer Stage. The panel was hosted by Jake Knowles, Senior Business Consultant at BJSS. Panelists were Alexa Geovanos, Brand President, North and South America for Chloe; Dave Wood, General Manager (Americas) for Joules USA; Heidi K Isern, Senior Director of Customer Experience Innovation for Gap Inc; and Alex Genov, Manager of Research and User Experience at Zappos.com===.Innovation and customer obsession. They aren't just b...