Gap's Old Navy Faces Lawsuit Over AI Chatbot's Alleged Illegal Wiretapping

Gap's Old Navy brand is being sued in the Central District of California for its AI chatbot allegedly engaging in illegal wiretapping practices by recording and storing consumer conversations. The lawsuit, which could impact the widespread use of AI in customer service, argues that the chatbot convincingly impersonates a human representative, encouraging users to disclose their personal information. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tonyphoang/message