Automation in Insurance with Carol Poulsen

Jerry is joined by Chief Information Officer at The Co-operators Group, Carol Poulsen. They discuss the important role automation is playing in the insurance industry and how companies are moving from standard risk mitigation to AI-powered risk prevention. Carol describes how automation is allowing insurance to put customers at the center, instead of at the end of a process. She also shares what innovations AI could bring to insurance in the coming years and how those innovations could shift risk and save you money.  Art by Danielle Elchik.