Mass Customization is in your hands - your stakeholders and customers also want this true agility

Have you looked at your “smart phone” and its “agility” – your ability to change what you see with a simple press on the screen, and compared it to your internal technology systems or those that you provide to your customers? In summary, what you are seeing is a manufacturing concept called Mass Customization. This term was first introduced to the public by Stan Davis in his book Future Perfect in 1987. Customer-focused means just that – not markets, segments, or other terms that really mask the desire to create solutions and satisfaction, at the individual level. What we must realize in information technology solutions, is that no matter how quickly we write software, it is handcrafting, and will never be able to meet individual requirements. Most of the profession still things about applications, software packages, or writing computer programs quickly. But your smart phone is different. Let’s bring this maturity level to today’s information systems solutions – the time is now.