101 Giving customers the attention they expect with AI-powered CX | Podcast with Preet Raj - Bakstage

Bakstage transforming customer experience for businesses via our proprietary AI-based 2-way live streaming. We humanize the customer experience by enabling two-way live video interactions, thereby creating personalized and unforgettable experiences for customers and boosting retention and customer lifetime value. Connect with Preet 👇 Bakstage: https://www.bakstage.ai LinkedIn: https://www.linkedin.com/in/preet-raj Tekpon is a SaaS marketplace born out of the genuine desire to help people change how they consume and purchase software products and services. Tekpon has behind a team of enthusiastic tech lovers whose main goal is to help users boost their lives and businesses with the right software. Connect with Tekpon ⚡ Website: https://tekpon.com SaaS Entrepreneurs & Startups: https://www.facebook.com/groups/tekpon Listen to the podcast 🎧 Spotify: https://open.spotify.com/show/0sf7X3sC8Pg8gzpphTYxgi Apple Podcasts: https://podcasts.apple.com/us/podcast/tekpon-saas-podcast/id1637493062 The topics we've discussed 🕐 00:00 Intro 00:13 What is Bakstage? 00:35 What's missing in Customer Experience 01:30 Bakstage features 03:18 Bakstage pricing 03:41 Integrations 04:10 Why you need a great team 05:30 Starting Bakstage 05:55 The team 06:15 Not actively raising 06:35 Learning to sell as a technical person 07:20 How can technical people learn how to sell? 08:22 What is the vision for Bakstage? 09:50 Happy customers are the best growth tactic 10:40 What is your story, Preet? 14:07 Advice for starting founders 16:30 Favorite SaaS product 17:33 Why customer experience is so important 19:15 Outro